Guarantee and complaints


We care about our products and logically do our best to deliver them in top condition to you. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens which means that you can claim a warranty. From a legal point of view, you are obliged to report this to us within two months of the discovery of the defect. If the defect falls within the warranty, we will repair or replace it free of charge.


It is always possible that something does not go as planned. We recommend that you first report any complaints to us by sending an e-mail to: me.
You can send the question using the contact form below. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016, EU consumers will also be able to register complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt elsewhere, you are free to file your complaint via the platform of the European Union.

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